HIGH END HOSPITALITY SECTOR
The highlights of the indulgence, opulence, and high service standards of the high-end hospitality sector in Goa is as follows:
- Luxury Accommodations: Some of the most well-known luxury accommodations in Goa include the Taj Exotica, The Leela, Park Hyatt Goa Resort and Spa among others. These hotels provide world-class amenities, infinity pools, private beaches, and suites with stunning views.
- Gourmet Cuisine: The high-end hospitality sector in Goa offers an array of dining options. From authentic Goan cuisine to international delicacies, guests have the privilege of experiencing gourmet dining at its best.
- Wellness and Spa Services: Several luxury resorts in Goa offer wellness retreats and spa services. The spa therapies include Ayurveda, aromatherapy, and other therapeutic massages and treatments.
- Water Sports: High-end resorts often provide water sports facilities for their guests. These may include speed boats, parasailing, scuba diving, jet skiing, and more.
- Event Hosting: Many luxury hotels in Goa provide facilities for hosting events – from weddings to corporate events, with comprehensive planning, catering, and entertainment services.
- Personalized Service: High-end hotels offer personalized services to their guests which include personal butlers, customized meals, private tours etc.
- Eco-Tourism: Some luxury resorts in Goa prioritize sustainability and eco-tourism. They incorporate green practices, provide organic food options, and use renewable energy sources.
- Historic and Cultural Experiences: Some high-end properties in Goa are in restored Portuguese mansions, offering guests a unique cultural and historic experience.
- Private Yacht Services: To further enhance the luxury experience, some high-end services include private yacht trips with fine dining options.
- Golf Courses: Certain luxury hotels have their own golf courses where guests can enjoy a game in beautifully landscaped grounds.
The policy targets in the high-end hospitality sector in Goa are strongly influenced by the state’s concern for environmental conservation and promotion of sustainable tourism.
- Sustainable Tourism: One of the primary policy targets is to promote sustainable, responsible, and ethical tourism practices within the high-end hospitality sector.
- Quality Over Quantity: To maintain Goa’s image as a premium destination, the state’s policy emphasizes the need for quality tourists, especially in the high-end segment, instead of a large quantity of tourists.
- Infrastructure Development: The government also aims to develop suitable infrastructure to support the growth of high-end tourism, including better roads, airport facilities, and coastal and inland waterway networks.
- Heavy Regulation: The authorities want to regulate the high-end hospitality sector better to maintain the state’s biodiversity, prevent unethical practices, and ensure overall community well-being.
- Skill Development and Training: The state wants to develop a skilled workforce capable of delivering top-notch services to the luxury segment. There is a focus on training local youth in hospitality services to ensure more job opportunities.
- Heritage Conservation: Policies aim at conserving and enhancing the state’s built and natural heritage, which forms an integral part of the tourism experience, especially in heritage and boutique hotels.
- Investment Promotion: The government has been encouraging private investments and partnerships to bolster the luxury hospitality sector’s growth & development. There are policies in place to provide incentives for setting up eco-friendly and sustainable hotel projects.
- Safety and Security: Policies are also being designed to ensure the safe and secure stay of tourists in Goa.
- Responsible Marketing: The government aims to target the right audience through responsible marketing strategies and branding efforts that highlight Goa as a destination for luxury and responsible tourism.
- Regulation of Short-term Rentals: Policy targets also include regulating vacation rentals and Airbnb type accommodations to ensure standards and prevent revenue leakage.
The Government of Goa has implemented various initiatives to boost the high-end hospitality sector:
- Ease of Doing Business: Reduced paperwork, quick processing of applications, and providing guidance on license requirements is part of the Government’s initiative to encourage investments in the hospitality sector.
- Investment Promotion: The Goa Investment Promotion Board (GIPB) provides approval for large investment projects in the state, including the hospitality sector. They help streamline applications and approvals for new investments.
- Sustainable Tourism: The Goa Green Policy 2018 aims to promote eco-friendly and sustainable tourism. The policy encourages hospitality businesses to adopt sustainable practices like rainwater harvesting, waste management, use of solar power etc.
- Skill Development Programs: The Government has rolled out several training and skill development programs for youth in collaboration with Goa University and various hospitality institutions, enhancing service quality in the high-end sector.
- E-Tourist Visa: The implementation of an E-VISA system for international tourists is a significant step in boosting foreign tourist inflow.
- Goa Tourism Policy: The Goa Tourism Policy 2020 emphasizes developing Goa as a diversified and up-market tourism destination, attracting high-spending tourists, and facilitating ease of business for the hospitality sector.
- Heritage Preservation: The Government has taken substantial steps in preservation and restoration of heritage buildings, many of which are converted into luxury heritage hotels, enhancing the charm of the high-end hospitality sector.
- Infrastructure Development: Upgrading of the airport, improving road and waterway connectivity, and better public utilities have been priority areas for the government.
- Safety Measures: Various initiatives like ‘Tourist Police’ and beach patrolling have been introduced to ensure the safety and security of tourists.
- Quality Standards: Quality certification programs and incentives for hotels and restaurants have been launched to maintain high service and hygiene standards.
The Government of Goa offers several incentives to boost growth and encourage investment in the high-end hospitality sector:
- Investment Subsidies: Offering subsidies to investors willing to invest in the high-end hospitality sector is one of the key incentives. Investments in eco-friendly projects, rural and hinterland tourism are specifically encouraged.
- Tax Incentives: Hotels and resorts in certain categories are offered tax breaks and holidays to promote local industry and employment.
- Training Grants: The government provides grants for the training of staff to enhance service quality and validate skill development in the hospitality sector.
- Infrastructure Development Support: The government supports infrastructure development by providing aided loans and subsidies for constructing and furnishing premium hotels and resorts.
- Heritage Building Restoration: Incentives are offered for the restoration and maintenance of heritage buildings. This is particularly beneficial for luxury heritage hotels.
- Power and Water Tariff Concessions: Concessions in power and water tariffs are often granted to eco-friendly and sustainable hospitality projects.
- Assistance in Land Acquisition: For investors interested in developing a high-end hospitality venture, the government helps in procuring suitable land.
- Ease in Licensing: The government offers special services to streamline licensing and fast-track clearances required to set up a hospitality business.
- Promoting Local Culture: Initiatives that promote and preserve local Goan culture, such as serving traditional Goan cuisine or using local Goan architecture and design, may receive additional benefits.
- Easing of Foreign Direct Investment (FDI) Restrictions: To attract international hotel chains and resorts, the government policy aims to ease FDI restrictions in the sector.
In Goa, the high-end hospitality sector is spread across various regions, each offering a unique allure. Here are some of the major clusters that host high-end hotels and resorts in the state:
- Calangute – Baga Belt: Being a tourist hotspot, this area hosts many luxury resorts such as Resort Rio, Azaya Beach Resort, and Acron Waterfront Resort.
- Candolim – Sinquerim Belt: This area is known for its quieter and cleaner beaches and numerous upscale resorts like Taj Fort Aguada Resort & Spa, Novotel Goa Resort and Spa, and Hyatt Centric.
- Utorda – Majorda – Betalbatim Belt: This South Goan belt is home to the high-end resorts such as Planet Hollywood Beach Resort, ITC Grand, and Kenilworth Resort & Spa.
- Panjim: The capital city boasts of several luxury hotels and boutiques, including the likes of Goa Marriott Resort & Spa, Crown Goa, and Vivanta Goa.
- South Goa & Canacona: Known for its serene beaches and quiet atmosphere, this region has many high-end properties such as The Lalit Golf & Spa Resort, The Leela Goa, and the Holiday Inn Resort.
- Old Goa : Several heritage hotels have come up in Old Goa and along the Mandovi river, including Surya Kiran Heritage Hotel and Casa Britona.
- Vagator & Morjim: Vagator and Morjim in North Goa are popular among tourists for their pristine beaches and high-end beach resorts.
Instead of dedicated hospitality parks, high-end properties in Goa are scattered across the coastal belt and some are in the state’s interiors, providing visitors with diverse location options to choose from. Each cluster has been developed whilst maintaining a balance with the local ecology and providing unique experiences to guests.